1. Custom Orders

Most products sold on A1Architects Store are custom-made or personalized specifically for you based on your order. Because each item is made to your specifications, production begins after a mandatory 24-hour review period from the moment your order is placed and payment is confirmed.

2. Pricing and Payment

All prices are listed in Saudi Riyal. We accept payment via Bank Transfer. We are also integrating online payment gateways and PayPal. By providing a payment method, you confirm that you are authorized to use it. For bank transfers, orders will only enter the 24-hour review period once payment is confirmed in our bank account.

3. Production and Lead Time

Production begins within 24-hour after the review period. Estimated production and shipping times are provided at checkout and are estimates only. We are not liable for delays caused by shipping carriers or unforeseen circumstances.

4. Limitation of Liability

To the maximum extent permitted by Saudi law, A1Architects Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

5. Governing Law

These Conditions of Sale are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these conditions shall be resolved exclusively in the courts of Saudi Arabia.

Because most products sold on A1Architects Store are custom-made and personalized for each customer, our return policy differs from standard retail stores.

1. No Returns or Exchanges for Change of Mind

Due to the nature of custom-made goods, we do not accept returns, exchanges, or cancellations once the 24-hour review period has passed and production has begun. Please ensure all details (size, color) are correct at the time of order.

2. Order Cancellations

You may cancel your order without penalty within 24 hours of placing it. To cancel, please contact us immediately at (hi@a1architects.co). If production has already started (after the 24-hour window), cancellation will not be possible.

3. Damaged or Defective Products

We take great pride in the quality of our work. However, if your product arrives damaged or defective, please follow this procedure: Reporting Window: You must notify us within 48 hours of delivery. Evidence: Please provide clear photographs of the damage or defect to (hi@a1architects.co). Resolution: We will review your case on an individual basis. If the damage is verified, we will discuss the appropriate solution with you (which may include a repair, or replacement).

4. Errors on Our Part

If we made a mistake on your order (e.g., wrong item shipped, incorrect customization applied due to our error), please contact our team immediately. We will review the case and work with you directly to correct the issue as it is appropriate.

5. Shipping Damages

If your product is damaged during shipping, please keep all original packaging and contact us immediately so we can file a claim with the carrier.

6. Contact for Issues

For any issues regarding your order, please contact us at: through Email: hi@a1architects.co or WhatsApp: +966 50 245 0231